Q1. I wish to open an account with OCS
A1. Please send
in the credit application form. Account number will be advised by phone
Q2. Please advise your
A2. You can
bring to any of the OCS office in Singapore and Malaysia.
Please refer to
our list of
Q3. Is there any item not
included in the courier service?
refer to our Standard Conditions of Carriage for items that are
Q4. Does OCS carry heavy
bulky shipment besides small parcel express?
A4. Yes, it
will be under Parcel Express.
Q5. Do you handle dangerous
good to overseas?
Dangerous Goods can only be sent by Cargo Service.
Q6. Does OCS collect
shipment anywhere in Singapore and Malaysia?
A6. OCS collects
anywhere in Singapore; for Malaysia with the exception of Terengganu
OCS will be servicing all major cities.
Q7. What is volumetric
to IATA regulation, the actual weight of the parcel is defined to be 1 kg
of the volume of 5000
(Length cm X width cm X Height
cm) / 5000
Q8. Do you do delivery to
PO Box Address?
A8. Since it is
important to obtain acknowledgement receipt, we in principle do not
accept delivery to a PO
Box as signature cannot be obtained.
Q9. Is there any
possibility of collecting payment from consignee?
A9. It is only
possible for certain locations. Please check with our customer
Q10. What is the
compensation limit against loss or delay?
limitation is according to our Standard Conditions of Carriage for
Singapore and Malaysia.
Q11. Do you request
certificate of origin and visa beside commercial invoice from
A11. We provide
handling service to process these required documents and a handling
fee will be levied.
Q12. Do you handle Address
on your request, please refer to our logistics service.
Q13. How to fill in the
refer to our next page.
Q14. Why do you
need attach commercial invoice to the shipment
Invoice is required when exporting your parcel shipment to overseas.
It is an
essential document for customs declaration to the country you send
processing customs clearance, depending on the amount you declared,
is levied. In this aspect, you need to attach an invoice even though
there is no commercial value to the shipment. If you declared
only the model
the parts with the word "sample" without a value, the information may
sufficient for the customs to determine and clear the shipment.
an inspection and thus the process of Import and Export clearance is
per the courier rates listed on your website, are the rates applicable to
corporate customers as well? ?
, if you may have more than 20 trips per month , you can enjoy corporate
discounts . If you wish to have a corporate discount , Please contact our sales team
at firstname.lastname@example.org or
In the event of unsuccessful delivery, the customer service staff will get the
next delivery address from the shipper ?
For the above information, what is the typical procedure? Also, is OCS able to
For unsuccessful delivery , our tracing side will check back with you for
return the item to the sender at no cost in the event of unsuccessful delivery?
address and will redeliver to the mentioned address
you request for a return , we can provide this service back to you, to the house
Does OCS utilise any electronic web-based system for the tracking of orders?
Yes, simply key the CWB number to our web , the pod status is available . We
provide hard copy proof of delivery , with company stamp or Cnee ID number as
Does OCS provide a channel to generate monthly reportsorts?
Yes, monthly report as per your request is available if you have sufficient
of transaction .
Are you able to extend a 30-day credit term to corporate customersssmers?
Yes, credit terms of 30 days is available too
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