Q1. I wish to open an account with OCS
A1. Please send
in the credit application form. Account number will be advised by phone
Q2. Please advise your
A2. You can
bring to any of the OCS office in Singapore and Malaysia.
Please refer to
our list of
Q3. Is there any item not
included in the courier service?
refer to our Standard Conditions of Carriage for items that are
Q4. Does OCS carry heavy
bulky shipment besides small parcel express?
A4. Yes, it
will be under Parcel Express.
Q5. Do you handle dangerous
good to overseas?
Dangerous Goods can only be sent by Cargo Service.
Q6. Does OCS collect
shipment anywhere in Singapore and Malaysia?
A6. OCS collects
anywhere in Singapore; for Malaysia with the exception of Terengganu
OCS will be servicing all major cities.
Q7. What is volumetric
to IATA regulation, the actual weight of the parcel is defined to be 1 kg
of the volume of 5000
(Length cm X width cm X Height
cm) / 5000
Q8. Do you do delivery to
PO Box Address?
A8. Since it is
important to obtain acknowledgement receipt, we in principle do not
accept delivery to a PO
Box as signature cannot be obtained.
Q9. Is there any
possibility of collecting payment from consignee?
A9. It is only
possible for certain locations. Please check with our customer
Q10. What is the
compensation limit against loss or delay?
limitation is according to our Standard Conditions of Carriage for
Singapore and Malaysia.
Q11. Do you request
certificate of origin and visa beside commercial invoice from
A11. We provide
handling service to process these required documents and a handling
fee will be levied.
Q12. Do you handle Address
on your request, please refer to our logistics service.
Q13. How to fill in the
refer to our next page.
Q14. Why do you
need attach commercial invoice to the shipment
Invoice is required when exporting your parcel shipment to overseas.
It is an
essential document for customs declaration to the country you send
processing customs clearance, depending on the amount you declared,
is levied. In this aspect, you need to attach an invoice even though
there is no commercial value to the shipment. If you declared
only the model
the parts with the word "sample" without a value, the information may
sufficient for the customs to determine and clear the shipment.
an inspection and thus the process of Import and Export clearance is
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